COOKIE POLICY

This Cookie Policy (“Policy”) explains how MOHI LIFESTILE SOLUTIONS PRIVATE LIMITED, operating under the brand name WellnessZ / WellnessZ Experts (“WellnessZ”, “we”, “our”, or “us”), uses cookies and similar technologies on its website, mobile application, dashboards, and related platform services (collectively, the “Platform”).

This Policy should be read together with our Privacy Policy and Terms and Conditions.

By continuing to use the Platform, you agree to the use of cookies and similar technologies as described in this Policy, subject to the choices made available to you.

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1. WHAT ARE COOKIES?

Cookies are small text files placed on your browser, device, or system when you visit or use a website or digital platform. They help websites and applications remember your actions, preferences, session details, and technical information.

We may also use similar technologies such as:

• pixels,

• SDKs,

• local storage,

• device identifiers,

• tags,

• scripts,

• and analytics tools,

for purposes similar to cookies.

For simplicity, all such technologies are referred to in this Policy as “Cookies”.

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2. WHY WE USE COOKIES

We use Cookies to help operate, secure, analyze, and improve the Platform. Depending on the feature, Cookies may be used for:

• keeping you signed in;

• authenticating your account or session;

• remembering preferences and settings;

• improving website and app performance;

• understanding how users interact with the Platform;

• measuring traffic and usage trends;

• personalizing content or user experience;

• supporting security, fraud prevention, and abuse detection;

• helping with marketing and campaign performance measurement.

CERT-In’s security guidance and related incident-response expectations also make it important for digital platforms to maintain logging, monitoring, and security controls, which in practice often works alongside session and device-level technologies.

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3. TYPES OF COOKIES WE MAY USE

3.1 Strictly Necessary Cookies

These Cookies are essential for the Platform to function properly. They may be used for:

• login authentication,

• session management,

• account security,

• load balancing,

• fraud prevention,

• form submission,

• payment flow continuity.

Without these Cookies, some parts of the Platform may not function properly.

3.2 Performance and Analytics Cookies

These Cookies help us understand how users interact with the Platform, such as:

• pages visited,

• time spent,

• traffic source,

• feature usage,

• error tracking,

• app or site performance.

These Cookies help us improve user experience and platform functionality.

3.3 Functional Cookies

These Cookies help remember your preferences and improve convenience, such as:

• selected language,

• region,

• login preferences,

• previously entered information,

• dashboard preferences.

3.4 Marketing and Advertising Cookies

These Cookies may be used to:

• measure campaign performance,

• understand ad engagement,

• improve promotions,

• limit repeated ad displays,

• build audience insights.

Where applicable, these may be set by us or by authorized third-party advertising/marketing partners.

3.5 Security Cookies

These Cookies or similar technologies may be used to:

• detect suspicious activity,

• prevent unauthorized access,

• reduce fraud risk,

• maintain secure sessions,

• protect user and platform integrity.

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4. FIRST-PARTY AND THIRD-PARTY COOKIES

4.1 First-Party Cookies

These are Cookies set directly by WellnessZ.

4.2 Third-Party Cookies

Some Cookies may be placed by third-party services integrated into the Platform, such as:

• analytics providers,

• payment gateways,

• advertising tools,

• customer support tools,

• embedded content providers,

• communication and campaign tools.

These third parties may process information according to their own privacy or cookie policies. We recommend reviewing those policies where relevant.

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5. WHAT INFORMATION COOKIES MAY COLLECT

Depending on the tool and your use of the Platform, Cookies may collect or help us infer information such as:

• IP address,

• browser type,

• device type,

• operating system,

• app or browser version,

• session identifiers,

• login state,

• pages viewed,

• clicks and interactions,

• date and time of visit,

• referring website,

• approximate location based on IP,

• campaign source,

• technical performance information.

This information may, in some cases, be associated with your account or other personal data as described in our Privacy Policy.

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6. HOW LONG COOKIES LAST

Cookies may remain on your device for different periods:

6.1 Session Cookies

These expire automatically when you close your browser or end your session.

6.2 Persistent Cookies

These remain on your device for a fixed period or until deleted manually. They help remember your preferences and improve future visits.

The exact duration may vary depending on the Cookie’s purpose and provider.

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7. HOW YOU CAN CONTROL COOKIES

You may be able to manage Cookies in several ways:

• through the cookie banner or cookie settings tool on the Platform, where available;

• through your browser settings;

• through your device settings;

• by deleting stored cookies manually;

• by using ad/privacy controls offered by third-party platforms.

Please note:

• disabling strictly necessary Cookies may affect core platform functionality;

• certain features such as login, bookings, payments, or dashboards may not work correctly if some Cookies are disabled;

• blocking analytics or functional Cookies may reduce personalization and usability.

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8. CONSENT AND COOKIE PREFERENCES

Where required by law or platform design, we may request your consent before placing certain non-essential Cookies, such as analytics or marketing Cookies.

You may withdraw or modify your preferences later through the cookie settings option, if available, or by changing your browser/device settings.

Our use of cookies and similar technologies should also be read with our broader privacy and personal-data handling practices described in the Privacy Policy. India’s DPDP framework is the main current personal-data law backdrop for such practices.

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9. COOKIES IN EMAILS, ADS, AND COMMUNICATIONS

We may use technologies in emails, notifications, or campaigns that help us understand:

• whether a message was opened,

• whether a link was clicked,

• whether a campaign resulted in a visit, signup, or booking.

This helps us improve communication effectiveness and reduce irrelevant messaging.

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10. MOBILE APPS AND SIMILAR TECHNOLOGIES

On mobile applications, we may use similar technologies instead of browser cookies, such as:

• SDKs,

• local device storage,

• device identifiers,

• crash analytics tools,

• app performance trackers.

These technologies serve similar purposes, including security, analytics, preferences, and app functionality.

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11. CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes in:

• law,

• product features,

• analytics tools,

• marketing tools,

• security practices,

• or operational needs.

The updated version may be posted on the Platform with a revised effective date. Continued use of the Platform after such update will constitute acceptance of the updated Policy, to the extent permitted by law.

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12. CONTACT US

If you have any questions about this Cookie Policy or our use of Cookies, you may contact:

MOHI LIFESTILE SOLUTIONS PRIVATE LIMITED

Brand: WellnessZ / WellnessZ Experts

Email: support@wellnessz.in

Registered Office: First Floor A-279, A-Block, New Amritsar, Amritsar, Punjab – 143001

Privacy / Grievance Contact: [Insert Name]

Designation: [Insert Designation]

Email: [Insert Email]

Phone: [Insert Phone]

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13. SHORT COOKIE BANNER TEXT

You can use this on the website:

Option 1 — Simple

“We use cookies and similar technologies to run the platform, improve performance, remember preferences, and analyze usage. By clicking ‘Accept’, you agree to our use of cookies as described in our Cookie Policy.”

Option 2 — Better

“We use essential cookies to make WellnessZ Experts work. With your permission, we may also use analytics and marketing cookies to improve performance, understand usage, and personalize experience. You can manage your preferences anytime.”

Buttons:

• Accept All

• Reject Non-Essential

• Manage Preferences

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14. COOKIE PREFERENCE CATEGORIES FOR YOUR WEBSITE

For your website popup, I recommend these categories:

• Essential Cookies — Always Active

• Analytics Cookies — Optional

• Functional Cookies — Optional

• Marketing Cookies — Optional